Privacy Policy

1. Introduction

Welcome to 9660 Technologies ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from our store.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Name and contact information (email, phone number, address)
• Billing and shipping addresses
• Payment information (processed securely through Stripe)
• Account credentials (username, password)
• Communication preferences

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages viewed, time spent, click patterns)
• Cookies and similar tracking technologies
• Location data (general geographic location)

2.3 Information from Third Parties

We may receive information from:

• Payment processors (Stripe)
• Analytics providers (Google Analytics)
• Marketing partners
• Social media platforms (if you interact with our content)

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your orders and account
• Provide customer support and respond to inquiries
• Send promotional materials and marketing communications (with your consent)
• Improve our website, products, and services
• Detect and prevent fraud or unauthorized activities
• Comply with legal obligations and enforce our terms
• Enable ChatGPT and AI-assisted shopping experiences

4. Information Sharing and Disclosure

4.1 Service Providers

We share information with trusted third-party service providers who assist us in:

• Payment processing (Stripe)
• Shipping and fulfillment
• Email communications
• Website hosting and analytics
• Customer support

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.

4.3 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

4.4 AI Shopping Platforms

We share product information with AI shopping platforms (including ChatGPT) to enable AI-assisted shopping experiences. Personal information is only shared when you initiate a purchase through these platforms.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure payment processing through PCI-compliant providers
• Regular security audits and updates
• Access controls and authentication requirements
• Employee training on data protection

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

6.1 Access and Correction

You have the right to access and update your personal information through your account settings.

6.2 Data Deletion

You may request deletion of your personal information by contacting us at privacy@9660technologies.com.

6.3 Marketing Communications

You can opt-out of marketing emails by clicking the "unsubscribe" link in any promotional email.

6.4 Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

6.5 Do Not Sell My Personal Information

We do not sell your personal information to third parties.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Order and transaction data is typically retained for 7 years for accounting and tax purposes.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

9. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

12. GDPR Compliance (For EU Residents)

If you are a resident of the European Economic Area (EEA), you have additional rights under GDPR:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restriction of processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time

To exercise these rights, please contact us at gdpr@9660technologies.com.